Troubleshooting
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      3. Troubleshooting

      Why Is My Screen Stuck on the Vibe Logo During the First-time Bootup?

      This is a troubleshooting article for solving initialization problems.

      75 1 This article applies to the Vibe Smartboard Pro 75″.

       

      Step 1: Check if the OPS PC module is installed

      As the Vibe Smartboard Pro 75″ and its OPS PC module arrive in separate packages, please make sure you received all of them before beginning the setup process.

      Check if you have correctly installed the OPS PC module behind the screen.

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      Step 2: Check if the power cable is connected

      Please make sure the power cable is connected and the power switch behind the board is turned on.

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      See if the power indicator LED turns green after the front power button is pressed.

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      Step 3: Check if the OPS PC module is powered

      Check the OPS PC module's indicators after pressing the front power button. You should be able to see a yellowish-green light and a flickering red light.

       

      If problem persists after going through all the steps, please contact Vibe customer success team.