Vibe SmartCam C1 Frequently Asked Questions

Click on a question to jump to the answer

How to

Q: How can I connect the camera to a computer

Q: How can I make the camera automatically zoom into a person

Troubleshooting

Q: Why is the camera not 4K as advertised?

Q: Why does the camera’s image look grainy/blurred?

Q: The camera is not working after plugging into Vibe Board S1

Q: Can not get the Camera working with Vibe Board 55"

Q: The camera light does not stay on

Q: How can I make my voice louder or lighter?

 

Q1: How can I connect the camera to a computer

Vibe C1 camera now only supports Vibe S1.

 

Q2: How can I make the camera automatically zoom into a person

Auto-Framing Mode will find the best framing. This dynamically zooms in and out depending on how many people are in the camera view.

 

Q3: Why is the camera not 4K as advertised?

Our camera is currently shipped with the AI feature, and for hardware, we are using Sony’s 4K sensors. With AI features our video algorithm may perform digital zooming and cropping of the raw images. This process down-samples the image. We tested that after zooming the 4K image looks best in 1080P and 720P as the final video output. In a future firmware update, we will support 4K raw (un-cropped) image output, but in this video format AI feature will not be supported since cropping 4K and rescaling back to 4K is not true 4K.

 

Q4: Why does the camera’s image look grainy/blurred

The camera could be in AI mode which may crop the image with digital zooming.

First of all, blurred images may be caused by the fixed focal range. The focus range of the C1 camera is 0.63m ~ 12.63m. This fits most mid to small room’s use-case. Anything outside of this range may cause unfocused/blurred images. On the other hand, camera output resolution may vary across different conferencing Apps. Some Apps may default to 720P when the camera’s image is scaled into a 55-inch 4k screen, this will make some image processing and sensor noise artifacts to be more visible. We are currently now using Sony IMX415 4K sensor which is a larger sensor size compared to most webcams out on the market and performs better with sensor noise. It offers amazing sharpness and lowlight performance. We will continue to thrive and look for supporting better and even larger image sensors in our future products.

 

Q5: The camera is not working after plugging into Vibe S1

1. Try unplugging and plugging the camera back into the S1,if the Camera-connected message does not show up, go to step 2
2. Try reboot the S1,and plug the camera back into the S1,if the Camera-connected message does not show up, go to step 3
3. please contact our support. (edited)

 

Q6: Can not get the Camera working with Vibe Board 55"

With hardware differences, the original Vibe Board 55" does not support Echo Cancellation. This is why a proprietary docking solution is needed for our camera. The experience will not be optimal on our older model.

Please refer to the article Recommended Camera for Vibe Board 55" to find an alternative camera that will work with the older model.

 

Q7: The camera light does not stay on

The Camera light will be on when the video is on. If you only turn on the mic of camera, it won't turn on the light.

 

Q8: How can I make my voice louder or lighter?
You can modify the microphone volume in the secondary menu of volume, click the button shown in red circle into the secondary menu.